Effective Date: April 16, 2025
This Privacy Policy describes how kychua.com our collects, uses, and discloses your personal information when you visit or make a purchase from kychua.com otherwise interact with our services (collectively, the “Services”).
By accessing or using any part of our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically. The updated version will be posted on the Site with the Last updated date revised.
How We Collect and Use Your Information:
We collect personal information in a variety of ways to provide and improve our Services. This includes:
Information You Provide Directly:
Contact Information: Name, email address, phone number, and mailing address
Order Information: Shipping and billing addresses, purchase history, and payment confirmation
Account Info: Login credentials and preferences
Support Communication: Messages or information shared with our support team
You can choose not to provide some of this information, but it may affect your ability to use parts of the Services.
Information Collected Automatically:
We collect certain information automatically through cookies and other technologies:
- IP address
- Browser type
- Device identifiers
- Browsing behavior (pages viewed, items clicked, cart activity)
Information We Collect through Cookies:
We also automatically collect certain information about your interaction with the Services “Usage Data“. To do this, we may use cookies, pixels and similar technologies “Cookies“. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information from Third Parties:
We may receive personal information from:
- Service providers (e.g., Woocommerce)
- Payment processors
- Marketing platforms
- Social media or referral partners
All information received from third parties is handled according to this Privacy Policy.
How We Use Your Personal Information:
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Communicate order updates and promotions
- Analyze and improve the Site and user experience
- Prevent fraud and maintain platform security
- Comply with legal and regulatory obligations
Cookies:
We use cookies and similar technologies for:
- Personalizing your shopping experience
- Analyzing user behavior and traffic
- Marketing and retargeting
You can control cookies via browser settings. Disabling cookies may affect how the Site functions.
How We Share Your Personal Information:
We may share your personal data with
Category of Info | Shared With
Contact and Order Info | Woocommerce, Shipping carriers, Payment processors
Device and Usage Data | Analytics and advertising partners
Support and Service Info | Third-party tools (e.g., email and CRM providers)
We do not sell or share your personal information for profiling or behavioral advertising in violation of applicable laws.
User Generated Content
If you post reviews or other public content, that information becomes public and may be viewed by others. Kychua.com is not responsible for how third parties may use this content.
Third Party Links
Our Site may link to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review them before submitting any personal information.
Children’s Privacy
Our services are not directed toward children under 13 (or the relevant age of consent in your region). We do not knowingly collect personal information from children. If we become aware that a child has submitted personal data, we will promptly delete it.
Data Retention & Security
We retain your data only as long as necessary to:
- Provide services
- Fulfill orders
- Comply with legal obligations
We use industry-standard security measures, but no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your location, you may have rights including:
Access: Request information we hold about you
Delete: Request deletion of your data
Correct: Correct inaccurate information
Portability: Receive your data in a portable format
Withdraw: Consent Withdraw previously given consent
Restrict Processing: Ask us to limit how we use your data
To exercise these rights, email us at support@kychua.com. We may require verification before processing your request.
Complaints
If you have concerns about your data, please contact us. If you’re not satisfied with our response, you may contact your local data protection authority.
International Data Transfers:
If you’re located outside the United States, your information may be transferred to, stored, or processed in the U.S. or other jurisdictions where data laws may differ. We rely on recognized safeguards like Standard Contractual Clauses for such transfers.
Contact Us:
If you have any questions or comments about this Privacy Policy, please contact us at:
support@kychua.com
Business Name: Kychua
Chat Support: 24/7
Business Hours: 9:00 am to 5:00 pm (Monday to Friday)
Business Mail: Support@kychua.com
Business Address: 3250 NE 1st Ave, Suite 305 Miami, FL 33137 United States