Effective Date: April 16, 2025
At kychua.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we make returns and refunds simple and transparent. Please review the policy below for all details regarding returns, refunds, and cancellations.
Quick Summary:
- Returns accepted within 30 days of delivery
- Customer covers return shipping (unless item is defective)
- No restocking fee
- No final sale items all items are returnable unless specified
- No exchanges return and place a new order
Return Policy (USA Orders Only)
Do We Accept Returns?
Yes, we accept returns for both defective and non defective products, provided they meet the criteria below.
Conditions for Returns
- Items must be unused, in new condition, and returned with all original packaging, tags, and included accessories.
- Items that show signs of use, wear, or damage caused by the customer may not be accepted.
- Personalized or custom-made products* may not be eligible. See product descriptions for exceptions.
Do We Accept Exchanges?
No, we do not offer direct exchanges at this time. Please return the item for a refund and place a new order separately.
Return Window
Returns must be initiated within 30 days of the delivery date.
How to Initiate a Return
Contact Us
Reach out via email at support@kychua.com or through the live chat bubble on our website. Include your order number and reason for return.
Receive Return Authorization
Once approved, you’ll receive a Return Authorization Number (RMA) and detailed instructions.
Ship the Item
Carefully pack the item and ship it back using the instructions provided. Unless the return is due to our error or a defective item, return shipping is the customer’s responsibility
Refund Details
What Will Be Refunded?
The full product amount will be refunded to your original payment method. Initial shipping charges are non-refundable (except in cases of defective products or shipping errors). Refunds are processed within 10 business days after the returned item is received and approved.
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately. We will provide a replacement or issue a full refund, including return shipping.
Order Cancellations
Orders canceled before they are shipped are eligible for a full refund. Refunds for canceled orders are typically processed within 7–10 business days.
Delayed Refunds?
If you haven’t received your refund within 15 business days of approval, please get in touch with us at support@kychua.com, and we’ll assist you promptly.
Questions or Support
We’re here to help! For any questions or issues related to returns, refunds, or cancellations, contact our support team: support@kychua.com
Business Name: Kychua
Chat Support: 24/7
Business Hours: 9:00 am to 5:00 pm (Monday to Friday)
Business Mail: Support@kychua.com
Business Address: 3250 NE 1st Ave, Suite 305 Miami, FL 33137 United States