Effective Date: April 16, 2025
This Shipping Policy applies to all orders placed on kychua.com within the United States. By placing an order with us, you acknowledge and accept the shipping terms outlined below.
Order Processing & Delivery Timeline:
Handling Time: 1 to 3 Business Days (Monday to Friday)
Transit Time: 6 to 12 Business Days (Monday to Friday)
Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time
Total Estimated Delivery Time: 7 to 15 Business Days (based on destination)
Please note: Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Carriers:
We use the following trusted carriers to deliver your orders:
- USPS
- DHL
All shipments include tracking for your convenience and peace of mind.
Shipping Charges:
Orders below $51.00 free shipping
Orders $51.00 and above – Flat rate $10.00 shipping
We keep shipping simple and transparent for your convenience.
Service Areas:
Currently, we only offer shipping within the United States
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email that includes a tracking number. Use this number to track your package and stay updated on delivery status.
Didn’t get your tracking info? Contact us at: support@kychua.com
Incorrect or Undeliverable Addresses:
Please double-check your shipping information at checkout. If the shipping address is incorrect or incomplete and your order is returned to us, the customer will be responsible for the full re-shipping cost.
Changing the Shipping Address:
If you need to update your delivery address, please reach out to us before your order is shipped. Once the package is in transit, we’re unable to make changes.
Contact: support@kychua.com
Order Cancellations:
Changed your mind? You can cancel your order before it is dispatched. Once your order has been shipped, cancellation is no longer possible. Please refer to our Return and Refund Policy for post-shipping returns and exchanges.
Damaged Packages:
If your order arrives damaged, we recommend these steps:
- Refuse delivery if damage is visible during receipt.
- If delivered in your absence, take photos of the damaged package and contact our support team right away.
We’ll assess the situation and assist you with a replacement or refund if eligible
Sales Tax:
Applicable sales tax is already included in product prices and shipping charges at checkout. No additional tax will be collected upon delivery.
Need Help?
For any questions, concerns, or assistance with your order, our customer support team is here to help: support@kychua.com
Business Name: Kychua
Chat Support: 24/7
Business Hours: 9:00 am to 5:00 pm (Monday to Friday)
Business Mail: Support@kychua.com
Business Address: 3250 NE 1st Ave, Suite 305 Miami, FL 33137 United States